WHY AI ISN'T WORKING FOR MOST SECURITY COMPANIES

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September 22, 2026 at 10:00 AM PST

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PRESENTERS: Don Morrow, Founder & CEO of HighlandTech & David Morgan, Co-Founder of SD Marketing

Ask a room of security company owners whether they use AI and nearly every hand goes up. Ask what changed in the business because of it, and the room gets quiet.

That gap is not an awareness problem. Most owners can tell you exactly what these tools are supposed to do. Something else is in the way, and it is usually specific, usually unspoken, and usually not the thing people assume.

So we are going to find out what it is. Live.

At the start of this session, we will ask you one question, anonymously, with no names attached to anything: what is actually stopping you? Then we will take your answers, all of them, run them through AI on screen in real time, and find the three things this room has in common. And then we spend the rest of the hour on those three things. Not on a script we wrote last month.

David Morgan runs SD Marketing, where AI is part of how the agency delivers work for security companies every day, and has spent three years asking this industry uncomfortable questions in this webinar series. Don Morrow sold this technology from the inside at Honeywell and Brivo before founding HighlandTech, where he now builds AI systems for a living. Between them, they have heard most of the reasons, and they have a good idea of what the top three will be.

We would like to be wrong. We will find out together.

What we will get into:

  • Why your expertise is the thing that makes AI useful, not the thing it replaces
  • The real reasons companies stall, named live by the people in the room
  • Why “I don’t have time” is almost never actually about time
  • What separates the companies getting real value from the ones that tried it and shrugged
  • What good actually looks like, so you have something to aim at

You will also leave knowing where you stand. Most owners have no idea whether they are ahead of this industry or behind it. By the end of the hour, you will.

Who this is for: Owners and leaders at alarm dealers, integrators, fire and guard companies, and the manufacturers and vendors serving them. Especially if you have tried AI, found it useful in small ways, and quietly suspect you are missing something bigger.

One note on attending live. This session does not exist until you help build it. The three things we spend the hour on will be whatever you and everyone else type in that moment, so the conversation only happens once, and it only happens with the people in the room.

No slides. No pitch. Just the conversation.

Part 2 in October picks up exactly where this leaves off, and you will leave that one with something you can actually use. Register once, get both.


This webinar series is made possible by our partners at Reconeyez and Napco Security Technologies, who share our commitment to helping security professionals build stronger, more profitable businesses through education and collaboration.

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Webinar Speakers

David Morgan

Don Morrow

HighlandTech

Don Morrow is the Founder & CEO of HighlandTech, an AI Automation Agency, building AI Agents to automate business workflows. A seasoned sales leader and AI strategist with an MBA from Florida Atlantic University and an AI certification from MIT, Don has a track record of exceeding sales targets and a work history at industry companies like Honeywell, Brivo and Johnson Controls. He also hosts ‘AI PHYSEC TODAY’, the physical security industry’s first and only podcast dedicated to exploring AI’s impact on physical security.



David Morgan

David Morgan

SD Marketing

David is Co-Founder of SD Marketing, a marketing agency that has exclusively served the electronic security industry for over 15 years. Having worked with 300+ security dealers, integrators, manufacturers, and solutions providers worldwide, David brings proven, data-driven marketing strategies rooted in real-world experience, not theory. He is the author of Security Business Magazine's Marketing Matters column and a featured presenter at ISC West, ISC East, ESX, GSX, and industry events nationwide.